Return Policy Page

Refund Policy

At Thynkk, we are committed to ensuring the utmost satisfaction of our customers with every purchase. We strive to address any concerns you may have and offer appropriate solutions as per the terms and conditions outlined below.

We regret to inform you that refunds for completed services are not provided. Returns that are not received by us will not be eligible for replacement. Please note that shipping and insurance fees are non-refundable.

Acceptable Return Conditions

We will accept product returns for replacement under the following circumstances:

1. If the products you receive differ significantly from your order.

2. In the event of a faulty product, your order will be replaced or refunded. Claims for damaged items must be accompanied by photo proof within 24 hours of delivery. It is imperative to inspect your order promptly upon receipt and notify us of any damage within this timeframe. Claims made after 24 hours will not be processed.

If your return meets the criteria above, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

For any return inquiries, please contact us at support@thynkk.in.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you notice any defects, damages, or if you receive the wrong item, please contact us without delay. We will assess the issue and take appropriate action to rectify it.

Exceptions/Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.

Please note that sale items and gift cards are non-returnable.

Exchanges

To expedite the process of receiving the desired item, we recommend returning the original item for a refund and placing a separate order for the new item.

Indian Consumer Rights

In adherence to Indian consumer rights, customers are entitled to:

1. Receive goods of acceptable quality, fit for their intended purpose, and as described by the seller.

2. Seek remedies, including replacement, refund, or repair, in cases where the purchased goods are faulty or do not meet the specified standards.

3. Exercise the right to cancel or return their order within a reasonable time frame, as per the policies outlined herein and in accordance with applicable laws and regulations.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for a refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have elapsed since your return was approved, please contact us at support@thynkk.in.

We appreciate your understanding and cooperation in adhering to our refund policy. Your satisfaction is our utmost priority.